Group Artist S-T

S. Fidelity

S8JFOU

Sababa 5

Saib

Saint DX

Saje

Salah Ragab and Cairo Jazz Band

Salut C'est Cool

Saori Kobayashi

Sarah McCoy

Sascha Dikiciyan

SAULT

Savages

SAX

Saïkaly

Scott Bomar

Scott Lloyd Shelly

Scratch Massive

Seahawks

Section 25

Sekuoia

Selug & $enar

Senbeï

Service

Seth XVI

Sexy Sushi

Shabaka And The Ancestors

Shanghaan

Shaolin Soul

Shards

Sharhabil Ahmed

Shawn Lee

Shun

Sign Libra

Silly Boy Blue

Simon Says

Sir Alice

Skalpel

Skarra Mucci

Skence

Skence

Skillz

SKYGGE

Sleeparchive

Slowglide

SLUMB

Smokey Joe & The Kid

SNK Neo Sound Orchestra

SNK Sound Team

Snoop Dogg

Soccer96

Sofiane Pamart

Sofie Birch & Antonina Nowacka

Sonic Boom

Soom T

Sotho Chant

Souma Records

Sourdure

Special Request

Spiral Deluxe

Stafford Bawler Obfusc and Grigori

Stand High Patrol

Staplin

Steel Alive

Stepart

Stephen Barton

Steve Hiett

Steve Monite

Steve Sczepkowski

Stewart Lee

Stormzy

STR4TA

Studio Electrophonique

Stéphane Laporte

Succhiamo

Sugar

Sun Ra

Sunareht

Sunda Arc

Superpoze

Swazi Message

Syd Matters

Syracuse

Sébastien Tellier

Séverin

T.I.

Tahiti 80

Takeshi Furukawa

Tambour Battant

Tangerine Dream

TAOS

TARKUN

Tate Norio

Tatsuyuki Maeda

Tcheep

Tee Lopes

Teenage Bad Girl

Teenage Fanclub

Tenderlonious

Tennis

Terrace Martin

Terrence Parker

Terri Brosius

Tetra Hydro K

Th1rt3eN

The Alchemist

The Allergies

The Architect

The Beneficiaries

The Beths

The Bongo Hop

The Brooks

The Bush Chemist

The Buttshakers

The City of Prague Philharmonic Orchestra

The Coral

The Coup

The Devonns

The Disciples

The Dizzy Brains

The Dub Organiser

The Eyelids

The Geek x Vrv

The Growlers

The Hub

The Jazz Defenders

The Kingdom Tour

The Lanskies

The London Symphony Orchestra

The Master Musicians Of Jajouka

The Micronauts

The Mighty Mocambos

The Monochrome Set

The Names

The Paradox

The Pirouettes

The Popopopops

The Proper Ornaments

The Rimshooters vs Snax

The Salmon

The Scorpions And Saif Abu Bakr

The Skratchlords

The Sorcerers

The Supermen Lovers

The Toxic Avenger

The Wash

The Zanza 21

The Zanza 22

Theo Parrish

Thievery Corporation

Thomas Henley

Thommaz Kauffmann

Thraces

Thylacine

Tigers & Flies

Tim Ayre

Tim Paris

Tim Wynn

Timbaland

Tolouse Low Trax

Tom Mkhize

Tom Skinner

Tom Tykwer

Tomaga

Tommy Jacob

Too Many T's

Torb

Toro Y Moi

Toshio Matsuura

Toto Bona Lokua

Tour-Maubourg

Trentemoller

Tribeqa

Trinix

TRIPTIK

Tropical Mannschaft

Tsukasa Saitoh

Tutankhamun

Tuxedo

Ty Segall

Télépopmusik

Group Artist S-T

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Help and FAQ

To which countries do you deliver?

We ship worldwide, however some products may have territorial restrictions. Please do not hesitate to contact us in order to find out how to obtain the products that are not available for purchase in your territory.

What forms of payment do you accept?

Stripe, PayPal, Visa, MasterCard.

How do I know if my order is being processed?

A confirmation email will be sent to you once your payment has been confirmed. If you have not received it, look at your spam folder; If necessary, send us a message at order@bigwax.io.

Once your order is shipped, you will receive a confirmation email again with your tracking number.

How long will it take to send my order?

If your order is placed before 1 PM (time in Paris, France), your order will be processed and sent the same day. If it is placed after 1 PM (time in Paris, France), your order will be sent the next working day.

Can I place an order now for despatch at a later date?

We do not currently offer this solution. All orders are processed as quickly as possible.

Is the payment transaction on Bigwax secure?

We use the HTTPS (Hypertext Transfer Protocol Secure) protocol. This Internet communication protocol protects the integrity and confidentiality of your data when transferring information between your computer and the website.

Can you guarantee delivery on a specific date?

Standard shipments do not guarantee delivery on a specific date, the displayed time is therefore approximate. However, the express shipments are guaranteed, and the delivery time is indicated when choosing the means of transport from your cart.

A product that I recently saw on the site is no longer visible at all on the site. Can I still order it?

If a product does not appear anymore, it does not mean that it is out of stock. This means that the producer no longer has the necessary rights to offer it for sale on Bigwax. However, in this case, please do not hesitate to contact us at order@bigwax.io.

Is there a discount if the amount of my order is important?

There are no discounts or coupons in place at this time. If you are a professional and wish to order at the reseller price, contact us at distribution@bigwax.fr.

Is it possible to withdraw my order directly from your offices?

On-site withdrawal is not possible yet.

Can I change the delivery address of my order?

Our general conditions as well as those of the banking establishments attached to our platform, Stripe and PayPal, stipulate that when placing an order, the delivery address must be identical to the postal address registered in the Stripe or PayPal account used for the payment. Thus, any change of address must be subject to an order cancellation, then a new order with the two identical addresses.

Why ? : In case of a dispute, Stripe, like PayPal, will close any claim against us due to the mismatch of the delivery addresses.

What happens when I combine in my cart both a product available in stock and a pre-order product?

In this case, you pay two separate shipping costs. The product in stock is shipped directly and the pre-ordered product on the date indicated on the product info sheet.

When sending my order, will my package be sufficiently protected?

We use high-quality packaging adapted to each product to maximize the chances of a delivery in the best conditions.

Is my invoice attached with the shipment?

No, your invoices are available and downloadable from your client space.

I’m order from outside the European Union. Will I have to pay the VAT?

Orders made from outside the European Union are not subject to the French VAT of 20%.

I am ordering as a company with an Intracommunity VAT number. Can I order without paying the VAT?

If you are a professional or a company with an Intracommunity VAT number, please contact us at order@bigwax.io.

Can I add products to an already validated order?

It is not possible to add products for an order whose payment is already confirmed. If this is an oversight in your order, please contact us at order@bigwax.io.

What happens if my payment by credit card is not validated?

In this case, the first thing to do is to contact your bank. It is possible and frequent for banks to block payments made on-line to other continents (e.g., An order placed from the United States to a French platform)

A simple explanation of your intentions to purchase products from our site will allow your bank to unblock this payment.

What happens if an order has been misplaced by the transportation service?

All our packages are tracked. If the status of the shipment does not confirm the receipt of your order, we will apply a period of one month to open an inquiry to the transportation service and evaluate the loss of your order. If the loss is proven, we will refund your entire order.

For all orders placed outside the European Union, this probation period is 2 months.

What happens if my order is damaged during shipping?

In this case, we ask you to email us with photos of the package and the damaged merchandise. These photos should make it possible to identify your details on the packaging. Then we will replace the damaged product(s).

What happens if the contents of my delivery do not match my order?

In this case, we will replace your order as soon as possible and provide you with a return receipt for the goods delivered in error.

I no longer want an order. Can I return it?

Once your order has been validated, you have a 14-day withdrawal period. During this time you can return your products to us and transportation will be at your expense; The full refund of your products will be done after inspection of these.

You will be responsible for the mode of transport chosen to carry out this return, and you commit to using suitable packaging, allowing the return of your products in the best conditions. This is required in order to guarantee you the refund.

S. Fidelity


S8JFOU


Sababa 5

Saint DX


Salut C'est Cool